Your best cases call after hours.
The DUI arrest at midnight. The custody emergency on Sunday. The ER call after a car accident. These are your highest-value cases — and right now, they're going to voicemail.
Afterhours is an after-hours voice assistant that handles intake calls with empathy, asks practice-area-specific questions, flags urgent situations, and books consultations — so the right attorney calls back first.
14-day free trial · No credit card required · Live in 5 minutes
67% of potential clients hire the first firm that answers
When your intake line goes to voicemail, that caller doesn't wait until morning. They call the next firm. Here's what that costs you.
What happens when someone calls your firm at 10pm
They're scared, stressed, and they need help now — not tomorrow.
- 1Caller gets your voicemail after hours
- 2They’re scared, stressed, and need help now
- 3They Google the next firm and call them
- 4That firm answers and signs the retainer
- 5A $5,000–$15,000 case — gone.
- 1Your assistant answers with empathy
- 2Asks the right intake questions for their situation
- 3Flags urgent cases immediately to your phone
- 4Books a consultation on your calendar
- 5You wake up to a complete intake summary
Intake tailored to your practice areas
Choose your practice areas during setup. Your assistant automatically adjusts its questions, urgency rules, and conversation flow for each one.
Personal Injury
Avg retainer: $3,000–$10,000Intake questions include:
- What happened and when?
- What injuries were sustained?
- Has medical treatment started?
- Was the other party at fault?
- Has insurance been contacted?
Urgent triggers: Active medical emergency, statute of limitations approaching
Criminal Defense
Avg retainer: $5,000–$25,000Intake questions include:
- What charges are involved?
- When was the arrest or citation?
- Is the person currently in custody?
- Is there an upcoming court date?
- What jurisdiction?
Urgent triggers: Currently in custody, court date within 48 hours
Family Law
Avg retainer: $3,000–$10,000Intake questions include:
- Divorce, custody, or support?
- Are children involved?
- Has anything been filed yet?
- Is there opposing counsel?
- Any safety concerns?
Urgent triggers: Domestic violence, child in danger, emergency custody hearing
Estate Planning
Avg retainer: $1,500–$5,000Intake questions include:
- What triggered the call? (health event, new child, etc.)
- Existing documents in place?
- Family situation overview
- General asset overview
- Desired timeline
Urgent triggers: Terminal diagnosis, upcoming surgery
Employment Law
Avg retainer: $3,000–$7,500Intake questions include:
- Wrongful termination, discrimination, or harassment?
- When did the incident occur?
- Is the caller still employed?
- Has HR been contacted?
- Any documentation available?
Urgent triggers: Imminent termination, filing deadline approaching
Immigration
Avg retainer: $3,000–$8,000Intake questions include:
- Visa type and current status?
- Any pending deadlines?
- Employer involvement?
- Prior applications or denials?
- Family petition details?
Urgent triggers: Deportation proceedings, visa expiration imminent
Custom practice areas supported. Configure your own intake questions per area.
Three real intake scenarios
See how your assistant handles callers across different practice areas — with empathy, the right questions, and no legal advice.
Personal Injury
Intake CompleteCriminal Defense
Flagged UrgentFamily Law
Consultation ScheduledBuilt for legal intake. Not a generic answering service.
Purpose-built for the way law firms actually operate — from empathetic handling to conflict check capture.
Practice-area-specific intake
Not generic questions. Your assistant asks the right questions for PI, criminal, family, estate — whatever practice areas you handle. Configured during setup.
Urgency detection that saves cases
Arrests, custody emergencies, court deadlines, active medical emergencies. Flagged immediately and escalated to your phone — not buried in a voicemail queue.
Empathy first, always
Someone calling about a car accident or custody battle is scared. Your assistant leads with compassion, then gathers the details — the way your best intake coordinator would.
Conflict check info captured
Names of all parties, opposing counsel, co-defendants — everything your attorneys need to run a conflict check before the callback. No follow-up call needed.
Consultations booked on the spot
Qualified callers get a consultation scheduled before they hang up and call another firm. Syncs with your Google Calendar. No double-bookings.
Never crosses the line
Hard-coded guardrails — not just prompt instructions. Your assistant never gives legal advice, predicts outcomes, or discusses fees. Scoped to intake, always.
The difference is immediate
| Voicemail | With Afterhours | |
|---|---|---|
| After-hours calls | Voicemail | Answered in under 1 second |
| Caller experience | "Leave a message after the beep" | Compassionate, guided conversation |
| Case details | Rambling voicemail (if they leave one) | Structured intake with practice-area questions |
| Urgent cases | Discovered next business day | Flagged and escalated instantly |
| Consultation scheduling | Phone tag over 2–3 days | Booked on the call |
| Conflict check info | Missing — requires follow-up | All parties captured during intake |
Firms that stopped losing clients to voicemail
Real stories from firms who got tired of missing intake calls.
“We were sending every after-hours call to voicemail. Last month Afterhours flagged 3 urgent criminal cases at night that we would have lost. Two signed retainers within 48 hours.”
“Our intake coordinator goes home at 5pm. Afterhours picks up where she leaves off — and frankly, it asks better follow-up questions than most of the answering services we’ve tried.”
“Personal injury calls at 11pm from the ER are the highest-value calls we get. We were sending them all to voicemail. Not anymore.”
“Will it give legal advice?”
That's the first question every managing partner asks. Here's how we handle it.
Never gives legal advice
Hard-coded guardrails — not just prompt instructions. The assistant never comments on case merits, predicts outcomes, or estimates fees.
Bar-compliant by design
No inadvertent attorney-client relationships. No unauthorized practice of law. Every conversation stays scoped to gathering facts.
Transparent with callers
Callers know they’re speaking with an intake assistant. Full transparency from the first sentence. No deception, no ethical gray areas.
Recording consent handled
Recording consent is addressed in the greeting per your jurisdiction’s requirements. Two-party consent states fully supported.
One retainer pays for a year of Afterhours
Afterhours starts at $197/mo. A single retained client covers your subscription for 1–6 years depending on practice area.
Live in 5 minutes
No IT department. No complicated setup. If you can forward a phone call, you can use Afterhours.
Configure your firm
Enter your firm name, practice areas, and consultation preferences. Your assistant customizes its intake flow automatically.
Get your number
Choose a local or toll-free number, or forward your existing line after hours. Calls are answered instantly.
Review intakes each morning
Every call is logged with case details, urgency level, and contact info. Urgent cases are flagged to your phone immediately.
Your best case is calling tonight.
Will they get your voicemail — or your intake assistant? Set up in 5 minutes. Start retaining the clients you've been losing.
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